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ISO/IEC 20000: An Introduction to the global standard for service management
David Clifford
IT Governance
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96,95 kr.
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ISO/IEC 20000: An Introduction to the global standard for service management
Employing an IT Service Management System (ITSMS) will enable your organisation to identify how to enhance the quality of service you deliver to your customers. The standard for an ITSMS is ISO/IEC 20000. This pocket guide offers an overview of the purpose of the Standard and shows how it can be used.
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