Ebók
Designing Service Excellence
People and Technology
Brian Hunt; Toni Ivergard
Taylor & Francis
Prísur
399,95 kr.
Vørulýsing av
Designing Service Excellence
The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellence: People and Technology provides practical information on the design, management, and organization of many different types of service industries, such as hotels, restaurants, banks and fina
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