Ebók
Service Level Manager
Careers in IT service management
John Sansbury
BCS, The Chartered Institute for IT
Prísur
174,95 kr.
Vørulýsing av
Service Level Manager
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.
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