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Implementing Service Quality based on ISO/IEC 20000: A Management Guide
Michael Kunas
IT Governance
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174,95 kr.
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Implementing Service Quality based on ISO/IEC 20000: A Management Guide
ISO/IEC 20000 is an important international standard for IT service providers. This book is crammed with practical advice and recommendations on how to prepare for ISO20000 audit and implementation. It is the ideal companion to ISO20000 courses from a range of certification bodies such as EXIN, PeopleCert and others.
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