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Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
Daniel McLean
IT Governance
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264,95 kr.
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Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
Using an engaging narrative story, this volume in the series looks at the implementation of a KPI management system. Through the central character, readers witness (and learn from) real-world conversations and situations that are commonplace in an everyday business environment.
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