Ebók

Catalogs, Services and Portfolios: An ITSM success story

Daniel McLean

IT Governance

Prísur

219,95 kr.

Vørulýsing av

Catalogs, Services and Portfolios: An ITSM success story

Based on the real-life experiences of the author and other ITSM professionals, this is a fictional account of change management surrounding ITSM projects. It tells the story of ITSM practitioner Chris as he learns how to deal with resistance to change and overcome inertia in staff behaviour.

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